Shipping policy

Thank you for shopping with Pinky Promise Boutique! We are committed to delivering your order quickly and efficiently. Please review our shipping terms prior to purchasing.

Processing Time

  • Standard processing time: 1–5 business days

  • Processing events may extend during holidays and promotions

Once shipped, you will receive tracking information via email when available.

Shipping & Delivery

We ship using reliable carriers such as USPS, UPS, and FedEx.

Estimated delivery times (after processing):

  • Standard: 3–7 business days

  • Expedited: 1–3 business days (when offered)

⛔ Delivery timeframes are estimates only.
Pinky Promise Boutique is not responsible for:

  • Carrier delays

  • Weather related delays

  • Delivery issues caused by incorrect addresses

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Destination

  • Order weight

  • Carrier and shipping method chosen

*Promotional shipping discounts may be offered occasionally.

Incorrect or Undeliverable Addresses

Customers are responsible for ensuring their shipping address is correct before completing checkout.

If a package is returned due to an incorrect or undeliverable address:

  • The customer is responsible for any additional shipping fees to reship the order

  • No refunds or cancellations will be granted

Lost, Stolen, or Marked Delivered Packages

Once a package has been accepted by the carrier, Pinky Promise Boutique is no longer responsible for:

  • Lost packages

  • Stolen packages

  • Packages marked “delivered” by the carrier

USPS Ground Advantage orders are automatically insured by the carrier for up to $100. Any claims for lost or damaged packages must be filed directly with USPS. Customers must contact the carrier directly for claims and investigation.

No Cancellations

Once an order is submitted, it cannot be canceled or modified due to immediate fulfillment processes.

International Shipping


We offer international shipping — delivery times and customs fees vary

Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  • Contact us within 48 hours of delivery

  • Include clear photos of:
    ✅ The item
    ✅ Packaging
    ✅ Shipping label

We will review the issue and work toward a resolution.

Policy Confirmation

By placing an order with Pinky Promise Boutique, you acknowledge and agree to:

  • Our No Refunds & Returns Policy

  • This Shipping Policy